We pack our shipments "bulletproof" to guarantee your pottery order will arrive intact. Each piece of pottery is extensively bubble wrapped and packed in a small box that fits snugly around it. That small box is then packed within a bigger box with at least 2 inches of packing material on all sides. This method of packing is tried and true and ensures your pottery gets to your door in one piece. You receive shipping confirmation and a tracking number for all orders upon shipment.
Your satisfaction is of utmost importance to us. If you would like to return your pottery for any reason, we accept returns within 7 days of delivery. Buyer pays return shipping. You'll receive a full refund of the cost of your pottery upon our receipt of your return in its original condition.
Handmade goods may have very slight variations from one to the next. After all, they're made by hand in a studio, not by machine in a factory!